Fitment help & returns
Motor parts fail when the wrong SKU lands on the right car. This page outlines how we help you get it right — and what happens if you need to send something back.
Fitment process
- 1
Share vehicle details
Send make, model, year, and engine size — or a photo of your reg disc. For tyres, send sidewall size photos front and rear if they differ.
- 2
We verify against listing data
Our team cross-checks manufacturer fitment lists and workshop experience. If a part is ambiguous, we pause the order and call you — we do not ship “maybe” items.
- 3
Install or DIY
Collect for your own mechanic, or book fitment at Mapanga. Labour is quoted separately from the part price on the shelf.
Returns & exchanges
Unused spare parts: Return within 7 calendar days of collection or delivery, in original packaging, unopened where applicable. Electrical items and special-order SKUs may be excluded — we flag these before you pay.
Tyres: Unmounted tyres in sellable condition may be exchanged within 7 days if the size was ordered incorrectly by the customer and stock is available. Once mounted or balanced at our workshop or anywhere else, tyres are non-returnable for safety and traceability reasons.
Fitment errors on our side: If we supplied a part that does not match the agreed vehicle description and the item is unused, we replace or refund the part price at our discretion. Labour or third-party fitment costs are not automatically covered unless agreed in writing beforehand.
Refunds: Approved returns are refunded in the same tender where possible (USD cash, EcoCash, or bank transfer). Processing may take up to 5 business days after we inspect the goods.
This summary is for customer guidance and does not constitute legal advice. Specific terms may be confirmed on your invoice or order confirmation.
Questions before you buy? Contact the team or read more about MotoAfrica.